Our AI automation platform. Built in 2026 to codify 9 years of Daniel's Houston IT expertise into software — so we can charge small businesses small-business prices without cutting corners on quality.
Houston's enterprise MSPs charge $125-$225 per user per month because that's what they need to cover account managers, SDR teams, Tier 1 helpdesk queues, and monthly business reviews. That business model cannot serve a solo freelancer or a 3-person law office — the margins don't work, so those businesses get ignored or gouged.
VICTOR is how we get past that problem. Daniel Lau has been running IT for Houston businesses since 2017. For 9 years he ran every kind of recurring task — patching, monitoring, user onboarding, M365 license audits, backup verification, MFA enforcement, Conditional Access rollouts, ticket triage. In 2026 he turned that routine work into an automated multi-agent platform. VICTOR now handles the repetitive 80% autonomously. Daniel handles the hard 20%. That's why a solo business can get real IT support at $99/month while we still make our numbers.
It's running in production at PCA and pilot tenants. It's new - built in 2026 - and iterating fast. What's NOT new is the 9 years of Daniel's operational expertise it's codifying. We deploy VICTOR alongside human oversight, not instead of it.
Every agent has a PLAN-GUARD validator. When a task isn't certain-to-succeed, it escalates to Daniel. Better to hand off than to automate a mistake at scale.
Yes. FORTRESS and VANGUARD clients get ORACLE dashboard access to see every VICTOR action in real time. Full audit trail on every agent decision.
Yes. PostgreSQL Row-Level Security enforced at the database role level. Cross-tenant reads are impossible at the DB layer, not just at the application layer. Plus per-tenant Docker containers.
No. We use Anthropic Claude via API. Anthropic does not train on API traffic by default. Your data goes to Claude per-query and is discarded.
VICTOR comes with FORTRESS ($2,500/mo) and VANGUARD (multi-entity). Smaller tiers get VICTOR-automated delivery without full platform access.