Terms and Conditions

Effective Date: March 2026

These Terms and Conditions (“Terms”) govern your use of the services provided by PCA Technology Inc. (“PCA,” “we,” “us,” or “our”), a managed IT services company located in Houston, Texas. By engaging our services or signing a service agreement, you (“Client”) agree to be bound by these Terms.

1. Services Offered

PCA Technology Inc. provides managed IT services to businesses. Our current service plans are as follows:

GUARDIAN — $99/month: Entry-level monitoring and basic IT support. Suitable for micro-businesses requiring essential technology oversight.
SENTINEL — $1,500/month: Comprehensive managed IT services including monitoring, helpdesk support, patch management, and security essentials for small businesses.
FORTRESS — $2,500/month: Advanced managed IT with enhanced security, backup solutions, priority support, and strategic IT planning for growing companies.
VANGUARD — $4,500/month: Full-spectrum enterprise IT management, including dedicated resources, advanced cybersecurity, compliance support, and executive-level IT strategy.

The specific scope of services for each engagement is defined in the Client’s individual Service Agreement or Statement of Work (SOW). PCA reserves the right to modify service plan pricing with 60 days’ written notice.

2. Payment Terms

The following payment terms apply to all PCA Technology Inc. service engagements:

Monthly Recurring Services: Managed services plans are billed monthly in advance. The first invoice is due upon execution of the Service Agreement.
Project and One-Time Services: Project-based invoices are subject to Net-30 payment terms from the date of invoice unless otherwise specified in writing.
Late Payments: Invoices not paid within the due date may incur a late fee of 1.5% per month on the outstanding balance. PCA reserves the right to suspend services for accounts more than 30 days past due.
Accepted Payment Methods: ACH transfer, check, or credit card (processing fees may apply for card payments).
Disputed Invoices: Clients must notify PCA of any billing disputes in writing within 15 days of the invoice date.

3. Service Agreement — PCA Responsibilities

PCA Technology Inc. agrees to:

Provide the IT services specified in the Client’s active service plan or SOW
Maintain a professional standard of care consistent with industry best practices
Respond to support requests within the response time defined in the service plan
Maintain the confidentiality of Client data and systems information
Notify the Client promptly of any known security incidents affecting Client systems
Provide written or electronic records of work performed upon request

4. Service Agreement — Client Responsibilities

The Client agrees to:

Provide PCA with reasonable and necessary access to systems, networks, and facilities required to perform services
Designate a primary point of contact authorized to make decisions regarding IT services
Maintain current and valid software licenses for all applications in use
Back up critical data independently and not rely solely on PCA for data backup unless explicitly included in the service plan
Pay all invoices in accordance with the payment terms specified in these Terms
Notify PCA promptly of any changes to the IT environment, including new equipment, software, or personnel changes
Refrain from granting third-party IT access without notifying PCA

5. Acceptable Use

Clients and their employees may not use PCA-managed systems or infrastructure for:

Any unlawful purpose or in violation of applicable federal, state, or local laws
Unauthorized access to computer systems, networks, or data
Distribution of malware, viruses, spam, or other harmful content
Harassment, defamation, or infringement of intellectual property rights
Any activity that could harm the reputation, integrity, or security of PCA Technology Inc. or third parties

PCA reserves the right to immediately suspend services if a Client is found to be in violation of this Acceptable Use policy.

6. Limitation of Liability

To the fullest extent permitted by applicable law:

PCA Technology Inc. shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to lost profits, lost data, or business interruption, even if PCA has been advised of the possibility of such damages.
PCA’s total cumulative liability for any claims arising out of or related to these Terms or the services provided shall not exceed the total fees paid by the Client to PCA in the three (3) months immediately preceding the event giving rise to the claim.
PCA is not responsible for failures caused by Client negligence, unauthorized modifications, third-party software defects, natural disasters, or events outside PCA’s reasonable control (force majeure).

7. Indemnification

Client agrees to indemnify, defend, and hold harmless PCA Technology Inc., its officers, employees, and agents from and against any claims, damages, losses, or expenses (including reasonable attorneys’ fees) arising out of: (a) Client’s breach of these Terms; (b) Client’s violation of any applicable law; or (c) Client’s gross negligence or willful misconduct.

8. Confidentiality

Both parties agree to maintain the confidentiality of proprietary information disclosed in the course of the service engagement. “Confidential Information” includes business processes, network configurations, credentials, pricing, and any information marked as confidential. This obligation survives termination of the service agreement for a period of three (3) years.

9. Termination of Service

By Either Party: Either party may terminate services with 30 days’ written notice to the other party.
Immediate Termination by PCA: PCA may terminate services immediately if the Client fails to pay invoices after 30 days past due, violates the Acceptable Use policy, or engages in conduct that threatens the security or integrity of PCA’s systems or other clients.
Upon Termination: All outstanding fees become immediately due. PCA will provide reasonable transition assistance for 15 business days post-termination. Client data will be returned or deleted per written request within 30 days.

10. Intellectual Property

Any custom tools, scripts, documentation, or systems developed exclusively for the Client during the engagement shall remain the property of the Client upon full payment, unless otherwise agreed in writing. PCA retains ownership of all pre-existing tools, methodologies, and proprietary frameworks used in delivering services.

11. Governing Law

These Terms and any disputes arising hereunder shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law provisions. The parties consent to exclusive jurisdiction and venue in the state or federal courts located in Harris County, Texas.

12. Dispute Resolution

In the event of a dispute arising out of or relating to these Terms or the services provided:

Step 1 — Good Faith Negotiation: Both parties agree to attempt to resolve the dispute through good-faith negotiation within 15 business days of written notice of the dispute.
Step 2 — Mediation: If negotiation fails, both parties agree to participate in non-binding mediation before a mutually agreed mediator in Houston, Texas.
Step 3 — Arbitration: If mediation does not resolve the dispute, the parties agree to binding arbitration under the rules of the American Arbitration Association (AAA), conducted in Houston, Texas. The arbitrator’s award shall be final and may be entered as a judgment in any court of competent jurisdiction.

Nothing in this section prevents either party from seeking emergency injunctive relief in a court of competent jurisdiction.

13. Modifications to These Terms

PCA Technology Inc. reserves the right to modify these Terms at any time. Material changes will be communicated to active clients via email with at least 30 days’ notice. Continued use of PCA services after the effective date of changes constitutes acceptance of the revised Terms.

14. Entire Agreement

These Terms, together with any executed Service Agreement or Statement of Work, constitute the entire agreement between the parties with respect to the subject matter herein and supersede all prior negotiations, representations, or agreements. In the event of a conflict between these Terms and a signed Service Agreement, the Service Agreement shall control.

15. Contact Us

For questions, concerns, or legal notices regarding these Terms, please contact:

Company: PCA Technology Inc.
Location: Houston, Texas
Email: daniellau@pcatechnologyinc.com