> 2026-03-15 // NOVA Updates
89% of Companies Are Getting Zero Value From AI. Here’s the $60 Million Gap They’re Missing.
Last year, Klarna replaced the workload of 700 full-time employees using AI. Two-point-three million customer conversations per month. Resolution time dropped from 11 minutes to under 2 minutes. Customer satisfaction up 47%. Total savings: $60 million. That’s not a headline...
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