March 15, 2026
89% of Companies Are Getting Zero Value From AI. Here’s the $60 Million Gap They’re Missing.
Last year, Klarna replaced the workload of 700 full-time employees using AI. Two-point-three million customer conversations per month. Resolution time dropped from 11 minutes to under 2 minutes. Customer satisfaction up 47%. Total savings: $60 million. That’s not a headline from 2030 — that happened. Meanwhile, a February 2026 NBER study found that 89% of […]